Pay in 3 interest-free installments with Klarna, subject to eligibility
Frequently Asked Questions
Welcome to the Lovely Colors FAQ. Find all the answers to your questions about our acrylic markers, gel pens, color charts, orders, deliveries, returns, loyalty program, gift cards, influencer area, and professional area. Our goal: to simply support you in your purchases and creative projects.
Orders
Add products to your cart, then follow the steps in the checkout process. You can pay by credit card, PayPal, or Klarna.
If your order has not yet been prepared or shipped, we can try to modify it. Contact us quickly via our contact form or by email, stating your order number.
An order can only be canceled if it has not yet been shipped. If it is already in transit, you can request a return after reception, according to the conditions outlined in our return policy.
First, check your spam or junk mail folder. If you still can't find anything, contact us with the name used when ordering so we can verify your purchase.
Payments
Yes, payments made on Lovely Colors are secure. Banking information is processed by secure payment providers and is not stored directly by Lovely Colors.
Available payment methods are automatically displayed at checkout. Depending on the activated options, you may find payment by credit card, Apple Pay, Google Pay, and 3X interest-free payment via Klarna subject to eligibility conditions.
Delivery
We offer several delivery solutions depending on your address and the options available at the time of your order: home delivery, relay point, or partner carrier. Exact methods and rates are displayed directly at the time of payment.
Delivery times depend on the chosen carrier, your address, and the time of year. The estimated delivery time is indicated when you confirm your order. If no specific delivery time is given, French regulations state that an online order must be delivered no later than 30 calendar days after purchase.
As soon as your order is shipped, you will receive an email containing your tracking link. You can also use the "Track my package" section available on our website.
First, check with your household, building manager, neighbors, or the relevant relay point. If the package is still missing, contact us promptly with your order number so we can open an investigation with the carrier
Take photos of the package, packaging, and affected products upon receipt. Then, quickly contact us with your order number and the photos so that we can find a suitable solution.
Returns & Refunds
Yes, you have a 14-day legal right of withdrawal to change your mind after a remote purchase, except for exceptions provided by law. The product must be returned unused, complete, in its original packaging, and in perfect condition.
If you change your mind, return shipping costs are at the customer's expense. If the product received has a defect or an preparation error, please contact us so that we can assess the situation.
Reimbursement is made after receipt and verification of the returned product. The amount is credited back to the payment method used for the order.
Add the products to your cart, then follow the steps in the checkout process. You can pay by credit card, PayPal, or Klarna.
Club, Loyalty Points, and Gift Card
The Lovely Colors Club allows you to benefit from 15% off your first order and receive all information, news, and exclusive sales simply by adding your email address.
The loyalty program allows you to earn points when you make eligible purchases or perform eligible actions. These points can then be converted into benefits, discounts, or rewards according to the conditions displayed on the website.
Log in to your customer account to access your points balance, history, and available rewards.
The conditions for point validity are indicated in the loyalty area. We advise you to regularly check your account so you don't miss out on your benefits.
Yes, Lovely Colors offers gift cards so you can treat a creative person without going wrong. The gift card can be used in our shop according to the conditions indicated at the time of purchase.
Depending on the chosen option, the gift card can be sent by email or offered in a physical format.
Influencer space
You can apply via our Influencer Space page. Simply fill out the form with your information, social media accounts, and some details about your content.
No. We study profiles based on several criteria: content quality, engagement, creative universe, consistency with Lovely Colors, and motivation. Creators with large audiences as well as smaller profiles can have their place.
Partner creators can earn points based on their posts, sales generated, or validated actions. These points can then be converted into products, promo codes, or bank transfers according to the tiers indicated in the influencer area.
Points are validated after verification of the actions carried out: post, story, sale, requested content or other action planned in the program. Deadlines may vary depending on the type of validation.
Professionals
Yes, we offer a dedicated space for professionals and resellers. You can contact us via the Pro Space page to obtain more information on conditions, volumes, and wholesale prices.
Fill out the dedicated form with your company name, SIRET, contact details, and your request. Our team will get back to you with information tailored to your project.
Yes, tiered pricing can be offered depending on quantities, product ranges chosen, and the type of professional request.
Contact
You can contact us via the contact form on the website, by email at contact@lovelycolors.fr or by phone at 0987121259. Please remember to include your order number if your request concerns a purchase you have already made.
We do our best to respond to requests quickly. Response times may be slightly longer during peak periods, launches, or promotions.
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